FAQ

Q: What types of massages do you offer?
A: We provide a wide range of massage therapies including Swedish massage Nairobi, deep tissue massage Nairobi, aromatherapy massage Nairobi, hot stone massage Nairobi, bamboo massage, and Indian Head Massage — all designed to relax, heal, and rejuvenate.

Q: Do you offer facial and beauty treatments?
A: Yes! Our beauty salon Nairobi offers expert facials, moisturizing masks, wrinkle reduction treatments, face care procedures, manicures, pedicures, waxing services, and bridal beauty services.

Q: Can I book a full spa day or package?
A: Absolutely. We offer customizable spa packages Nairobi that combine massages, facials, and other treatments to give you the ultimate relaxation experience.

Q: What wellness services are available?
A: Our wellness center Nairobi provides holistic therapies including hydrotherapy pool sessions, detox treatments, body scrubs and wraps, and self-care rituals designed to promote overall wellbeing.

Q: Do you sell skincare and beauty products?
A: Yes, we have a beauty shop Nairobi stocked with premium natural beauty products Kenya, skincare essentials, aromatherapy oils, and spa products to support your routine at home.

Q: How do I book an appointment?
A: You can book easily through our contacts page via phone, WhatsApp, or email. Our friendly staff will help schedule the perfect treatment for you.

Q: Can I switch to a different plan?
A: Yes! We understand that your needs may change over time. You can switch to a different spa package or treatment plan at any time. Simply contact our team via phone, WhatsApp, or email through our contacts page, and we’ll assist you in selecting and transitioning to the plan that best suits your wellness goals.

Q: Do you offer a non-disclosure agreement (NDA) or confidentiality signature?
A: At Madanny Luxury and Beauty Spa, we prioritize your privacy and confidentiality. While we do not routinely require NDAs for standard spa services, we are happy to discuss and accommodate any special requests regarding confidentiality or privacy agreements. Please contact us directly through our contacts page to discuss your specific needs.

Q: Do you issue refunds?
A: At Madanny Luxury and Beauty Spa, customer satisfaction is our priority. Refunds may be issued in certain cases, such as service cancellations made within our specified policy timeframe or if there is a confirmed issue with the service provided. Please review our full refund and cancellation policy or contact our team via our contacts page for assistance with your specific situation.